Shipping & Returns
Shipping Policy
At BritForge, we aim to provide a smooth and reliable delivery experience for every order.
Processing Times
Orders are typically processed within [1–3] working days after payment has been successfully confirmed.
Once your order has been dispatched, you will receive a confirmation email with your tracking information, where available.
Delivery Times
Estimated delivery times are:
United Kingdom: 4–8 working days
Please note that delivery times are estimates and may vary depending on the destination, courier service, customs procedures and circumstances outside our control.
Shipping Costs
Shipping costs will be displayed at checkout before you complete your purchase.
Any applicable delivery charges will be clearly shown before payment.
Tracking Your Order
Where tracking is available, your tracking details will be provided by email once your order has been dispatched.
If your tracking information has not updated for several days, please contact our customer support team and we will be happy to assist you.
Important Information
Please make sure that your delivery address and contact details are correct when placing your order. BritForge cannot be responsible for delays or failed deliveries caused by incorrect or incomplete address information provided by the customer.
If your order arrives damaged, please contact us as soon as possible and provide photographs of the packaging and the product so that we can investigate the issue.
For questions regarding your order or delivery, please contact us at:
Email: anoebemeq438@gmail.com
Return & Exchange Policy
At BritForge, we want you to feel confident when shopping with us. If you change your mind about your purchase, you may have the right to cancel your order and return the item in accordance with applicable UK consumer law.
14-Day Right to Cancel
For most products purchased online, customers have the right to cancel their purchase within 14 days of receiving the goods, without needing to provide a reason.
If you wish to cancel your order, please contact us within the applicable cancellation period at:
Email: anoebemeq438@gmail.com
After notifying us, the goods should generally be returned within a further 14 days.
Condition of Returned Items
To help us process your return, items should be returned in an appropriate condition, preferably in their original packaging and with any included accessories.
Customers may handle products as reasonably necessary to establish their nature, characteristics and functionality. However, deductions may apply where an item has been handled beyond what would reasonably be permitted in a shop and its value has consequently been reduced.
Refunds
Once a valid return has been received, refunds will be processed without undue delay and, where applicable, within the time required by UK consumer law. Refunds are generally made using the original payment method.
For eligible cancellations, the cost of standard delivery must also be refunded. If a customer selected a more expensive delivery option, only the equivalent standard delivery cost is generally refundable.
Faulty or Incorrect Items
If you receive an item that is faulty, damaged or not as described, please contact us as soon as possible.
UK consumer law provides protections for goods that are not of satisfactory quality, not fit for purpose or not as described.
Please include your order number and, where applicable, photographs or videos showing the issue so that we can assist you as quickly as possible.
Exclusions
Certain products may be excluded from the standard cancellation right where permitted by UK law, such as personalised or customised goods and certain other legally exempt products.